INTRODUCTION
Described here are the conditions that will govern the contracting of products and/or services through the website www.thaiscamila.com, property of Sustainable Cosmetics sl.
Acceptance of the legal notice means that the Client:
- You have read, understand and understand what has been stated here.
- That he is a person of legal age and therefore has the capacity to contract.
- Which assumes all the conditions set out here.
Sustainable Cosmetics sl reserves the right to make any modifications it deems appropriate, unilaterally, without prior notice, to the General Contracting Conditions without affecting purchases made prior to the modifications. These modifications may be made through the website, in any manner admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by subsequent ones.
Hiring services or products on the website www.thaiscamila.com implies full and unreserved acceptance of the provisions of this document, our national shipping policy, Canary Islands, Ceuta and Melilla, the Returns Policy and as well as the website privacy.
CONTRACT
The conditions that govern the rights and obligations on the part of Sustainable Cosmetics and the clients of its websites for contracting the products that the Client purchases at www.thaiscamila.com, will be applicable from the moment the Client formalizes the corresponding operation. through the website.
These rights and obligations entail, on the part of Sustainable Cosmetics, the shipment of the goods purchased by the client through the thaiscamila website, and the client undertakes to pay the price of the product and the shipping costs of the product in addition to the reception of this.
The client of the website www.thaiscamila.com, acknowledges being the person who fills out the form when making a purchase or requesting information, and with his or her responsibility, gives consent to Sustainable Cosmetics sl to communicate with you regarding the requested information or the purchase made.
When the contract for the purchase of a product is formalized, the Client acknowledges having examined and read the general conditions of sale stated on the website www.thaiscamila.com , the privacy policy of the website, as well as the characteristics and description of the products purchased, expressing their agreement.
RECRUITMENT PROCEDURE
The contracting procedure can only be carried out in the Spanish language. If it could be carried out in another language, it will be indicated before starting the contracting procedure.
The Client must fill out a form with their personal data necessary for contracting or purchasing the products prior to purchasing, through the website. To do this, the Client must freely and voluntarily provide all personal data that is required, authorizing its processing in accordance with the Privacy policy.
Once the form has been filled out, you are informed that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:
- Acceptance of purchase order or contracting of services and contracting conditions
- Confirmation of contracting and delivery data with the possibility of changes in them
- Selection of shipping method and acceptance of associated costs
- Purchase payment method selection
- Acceptance of the purchase summary with all expenses included
- Payment through the option selected by the client and receipt of confirmation of said payment
Sustainable Cosmetics sl will send the client by email to the address provided by the client, a confirmation of the purchase detailing the date of contract, the products purchased, the price, the method of payment, selected means of transport, estimate of product delivery date.
ORDER DELIVERY
The delivery of orders and the right of withdrawal will be adjusted in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users.
Delivery of orders will be made to the delivery address designated by the Customer. In this way, Sustainable Cosmetics sl does not assume any responsibility for when the delivery of the product or service does not take place as a result of the data provided by the Client being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond its control. the shipping company, assigned for this purpose, as is the absence of the recipient.
The specific conditions for shipping and returns are detailed in this document later.
PRICE AND PERIOD OF VALIDITY OF THE OFFER
The prices indicated for each product include Value Added Tax (VAT) except for orders to the Canary Islands, Ceuta and Melilla, and in any case they will be expressed in the Euro (€) currency. These prices, unless expressly indicated otherwise, do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the purchased product or service expressly requested by the Client.
In the case of purchases made from the Canary Islands, Ceuta or Melilla, it is the customer's responsibility to pay the corresponding taxes when they receive the package.
The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of this. In any case, this will always be previously communicated to the Clients.
For any information about the order, the Client will have the Sustainable Cosmetics sl customer service telephone number or email in the data indicated above to contact them and ask their questions. In any case, the order number that was assigned and indicated in the purchase confirmation email must be indicated in the subject of the message.
RIGHT OF WITHDRAWAL / RETURN OF PRODUCTS
The user will have a period of 14 calendar days from the date of receipt of the product to return it. Unless the return is made due to defects in the product, the expenses related to said return will be assumed by the Client, under their account and risk. Sustainable Cosmetics sl will return to the Client the entire price paid, including the initial shipping costs, except in the case of Urgent shipments where the difference between the cost of ordinary shipping and the cost of express shipping will be deducted, as long as the return is do so within the agreed period of 14 calendar days from the customer's receipt of the product. In any case, the product must be returned in its original packaging and in perfect condition.
To apply the right of withdrawal you must fill out and send the withdrawal document to contacto@thaiscamila.com indicating the invoice number, and the reasons why you are benefiting from this right. Sustainable Cosmetics sl may request photographic evidence of these reasons to estimate possible defects in the product, damage suffered in transport or incorrect use by the customer applied to the product.
Sustainable Cosmetics sl will only accept the return of the merchandise if:
1- Within the period established for this purpose by Law (14 business days), the buyer exercises his right of resolution. Sustainable Cosmetics sl will accept the exercise of the aforementioned right only and exclusively when the merchandise is unused, with its corresponding original packaging and in perfect condition.
2- If the merchandise is defective, in accordance with the provisions of the Defective Products Law, Sustainable Cosmetics sl will immediately replace the product with another identical one.
3- Sustainable Cosmetics sl will also proceed to return the amount of the merchandise when, for reasons not attributable (whether direct or indirect) to it, it is unable to serve it.
4- Sustainable Cosmetics sl will accept the return of the merchandise when, for reasons attributable to it, the product requested does not correspond to the one requested by the client.
In the event of a controversy or conflict that may arise from the interpretation or compliance of these Specific Purchase Conditions, they will be resolved before the Courts and Tribunals of the Province of Madrid.
Sustainable Cosmetics sl, by virtue of the provisions of the Retail Trade Regulation Law, as well as what is regulated by community regulations (Directive 97/7/EC), will not accept returns on sales of goods made in accordance with the consumer's specifications. or personalized.
The return of any merchandise will require the agreement of both parties, unless the right of withdrawal is exercised within 14 days following the delivery date. Outside of this 14-day period, Sustainable Cosmetics sl reserves the right to demand compensation to compensate for possible damage suffered by the merchandise, as well as to recover the direct costs incurred by the return.
STEPS TO FOLLOW FOR RETURN
Request your return via email to contacto@thaiscamila.com, within 14 business days from the date you received the order from the courier. Please let us know in said email the order number and the reason for returning the item.
Once we receive your return request, we will contact you to indicate the steps to follow in said return.
Next, and always within 14 calendar days of receiving the order, you must go to a post office or other transport company to arrange the return and deposit the products to be returned. Transportation costs will be paid by the customer.
Then prepare the package to be returned in its original packaging, and make sure that the labels have not been torn off and the item has not been used. The return must meet these conditions to be accepted.
Once the item is received in our offices and thoroughly inspected, we will send you an email informing you of the acceptance of the return.
From this date, we will have 30 working days to refund the purchase amount, except for transportation costs, both shipping and return, which will only be returned if Sustainable Cosmetics sl is responsible for the reason for the return. of the product. The refund will be made through the payment method you used for the purchase.
If any of these conditions are not met, we will contact you to offer you the option of returning the items that have not been accepted. All expenses generated by this return, including the transportation of these items, will be borne by the customer (except for returns within 14 days of receipt of the product, which will be as specified in the preceding paragraph). If you do not accept this option, Sustainable Cosmetics sl may keep the items and the amount thereof.
In the case of Guaranteed Return for not meeting product expectations.
If you have purchased the product to improve your hair situation and the product does not improve your situation, we offer a money-back guarantee for 30 days following receipt of the order. This return guarantee is not applicable if the product has not been used and is subject to people who do not see their expectations met in the functions of the product.
Request your return via email to contacto@thaiscamila.com, within 30 business days from the date you received the order from the courier. Please let us know in said email the order number and the reason for returning the item and the reason for the return.
Once we receive your return request, we will contact you to indicate the steps to follow in said return.
Next, and always within 30 calendar days of receiving the order, you must go to a post office or other transport company to arrange the return and deposit the products to be returned. Transportation costs will be paid by the client.
Then prepare the package to be returned in its original packaging, and make sure that the labels have not been torn off. The return must meet these conditions to be accepted.
Once the item is received in our offices, we will send you an e-mail informing you of the acceptance of the return.
From this date, we will have 30 business days to refund the purchase amount, except for transportation costs, both for shipping and return. The refund will be made through the payment method you used for the purchase.
If any of these conditions are not met, we will contact you to offer you the option of returning the items that have not been accepted. All expenses generated by this return, including the transportation of these items, will be borne by the customer (except for returns within 14 days of receipt of the product, which will be as specified in the preceding paragraph). If you do not accept this option, Sustainable Cosmetics sl may keep the items and the amount thereof.
APPLICABLE GUARANTEES
All products offered through the website have a guarantee period of 2 years, except for those with a shorter expiration date, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, by which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. The warranty includes manufacturing or production defects, but not those caused by incorrect use of materials.
PRODUCT RESPONSIBILITY
Sustainable Cosmetics sl cannot be held responsible for direct or indirect damages resulting from the improper use or conservation of the products or the buyer's failure to comply with the instructions indicated in the use and maintenance leaflets of the products purchased on the website www. .thaiscamila.com
When the damage has been caused by transport, for its corresponding replacement, it will be essential to provide photos of the damaged products for the insurance processing. This information will have to be sent within a maximum period of 4 calendar days. Incidents will be managed following the same procedure.
The information provided on this website is for informational purposes and therefore Sustainable Cosmetics sl does not accept any responsibility for its content (such as the suitability of a product for a certain purpose). Likewise, Sustainable Cosmetics sl does not guarantee that the information provided on this site is 100% reliable, complete or current. Although we will always put special effort into maintaining the highest quality in our products, services and information.
Except in cases where expressly indicated, neither Sustainable Cosmetics sl nor any of its directors, employees or representatives will be liable for any possible damages arising from the use of this site. Specifically, they will not be responsible for any possible damage caused to people and/or things that may occur due to the use of the products sold by Sustainable Cosmetics SL and is not responsible for the contents of other web pages linked to the website www.thaiscamila. com
The risks derived from consulting such pages correspond exclusively to the Client, who must be governed by the terms and conditions of use of these.
Prices, features and availability of products marketed by Sustaibale Cosmetics sl may vary without prior notice.
PAYMENT METHODS
Paying at www.thaiscamila.com is easy and one hundred percent secure. You can pay your order with a credit or debit card, by bank transfer or by Paypal. You choose the one you prefer.
Credit or debit card:
Payment is accepted with the following cards: VISA, VISA Electron, MasterCard, Maestro, 4B and Red 6000. All transactions carried out in our online store are carried out through the services of the STRIPE banking association. In fact, your credit card information is entered directly on pages presented by STRIPE. In this way Sustainable Cosmetics sl does not have access to said information. Additionally, STRIPE uses the SSL security protocol, which encrypts communications between the browser and the server.
That is, at Sustainable Cosmetics sl we do not have access to your bank accounts at any time or we can charge your credit cards. This way your purchase is completely secure and confidential. And we work to offer you the greatest security in your online purchases.
Wire transfer:
Payment by transfer can be made to the account we have assigned in Bankia. When you make your purchase you will be assigned an order number that you must indicate in the bank transfer concept. In this way, our computer system automatically locates the payment and associates it with the order. It is not necessary for you to send us proof of payment, but we advise you to keep it.
You must keep in mind that until the money is deposited into our account, the order is not prepared and some banks take up to two business days to make the payment effective. That's why your package may be delayed.
Your order is valid for 5 days. If after that period you have not made the transfer, it will be automatically cancelled.
PayPal:
If you choose this payment method, once the purchase is completed, our page will redirect you to the official Paypal website, where you can make the payment. When you have placed it correctly, your order will be finalized and you will receive an email with a summary of your purchase. By clicking on the tab: “Return to the website www.thaiscamila.com”, you will return to our page to see the order. In Paypal you can pay with your regular card or by opening an account.
WHOLESALE
Stock in large quantity format is not always guaranteed. Therefore, delivery may take more than 72 hours. For any questions about the expected shipping times, you can contact customer service at 638398515. If the times do not adapt to your needs, you can cancel the order.
In wholesale sales, shipping costs are borne by the customer, even if the order exceeds the minimum amount set for free shipping.
APPLICABLE LAW AND JURISDICTION
These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. Sustainable Cosmetics sl and the Client expressly renounce any other jurisdiction, submitting to the Courts and Tribunals of the city of Madrid (Spain), except in cases where consumer regulations do not allow it.
Shipping and delivery times
HOW LONG DOES A SHIPMENT TAKE TO ARRIVE?
Estimated shipping and delivery dates depend largely on the carrier chosen and the destination. Currently, Sustainable Cosmetics sl makes national shipments through CORREOS EXPRESS AND KEAVO and international shipments through UPS, TNT and CELERIS. Below, you will see the approximate national shipping times, once the package has been delivered to the carrier. International shipping times depend on the distances to the destination countries. An approximation of these times will be offered on the website when the destination and shipping company are selected.
Delivery in 1 business day in the Peninsula.
Delivery in the Peninsula in approximately 3 days
Delivery specifications
If you make the purchase on Friday, it will most likely not be prepared until Monday and if you make it on a holiday we will begin to prepare your order upon your return. Of course, we are committed to working as quickly as possible so that you can start enjoying our products as soon as possible. It is important that you know that we work from Monday to Friday, although on the website you can place orders 365 days a year at any time of the day.
As soon as the package is finished and delivered to the carrier, we will send you an email. From then on it will be a few days until it reaches your home.
Keep in mind that if you are not at home when the delivery person arrives, he or she will deliver a note to your home indicating what you must do to get the package. Furthermore, in shipments to the Canary Islands, Ceuta and Melilla there may be customs detentions, so the delivery time could be longer and Sustainable cosmetics sl will not be responsible for this delay.
Customers who make their purchases from the Canary Islands, Ceuta or Melilla will have to pick up the package at the office of the corresponding transport company, after having received notification at the customer's home that the package is already at the office of transportation.
SHIPPING COSTS
Shipping costs are…
It depends on three factors: the carrier chosen, the destination and the weight of the package. Our computer system, taking these aspects into account, calculates the shipping costs and adds them to the total. This way, by entering your cart you can check what it will cost you to receive your package. However, we can guarantee that at Sustainable Cosmetics sl we try to ensure that shipping costs are as economical as possible.
For residents abroad…
If you live in countries of the European Union and want to buy at www.thaiscamila.com we will send you your packages without any problem. In this case delivery times are longer. Depending on the country, orders can be shipped with UPS, TNT or CELERIS.
Orders with excessive weight
The delivery of orders over 30 kilos, which is carried out with free service for the customer, will be carried out with the carrier that Sustainable Cosmetics decides is most correct depending on the weight and delivery location. In these cases, it will be the carrier who sets the delivery conditions, taking into account that the period may be longer than that established for standard shipments.
For any questions you can contact us by email: contact @thaiscamila.com