Legal notice of the site


Thank you for visitng the web site, Please read this legal notice carefully before continuing to browse the website as any use of this website is subject to the following terms and conditions.

Here you will find the information for:

  • Terms of use
  • Privacy Policy
  • Conditions of employment
  • Shipping and Returns
  • the Cookie Policy

The website is owned and managed by Sustainable Cosmetics S.L., a company with registered office at C/ Lorca 17, Torrelodones CP: 28250, Spain. With CIF B88412812 and registered in the Mercantile Registry of Madrid with the following registration data: Volume 39.311, folio 150, page M-698.217, 1st registration.

You can contact us by phone: 638398515 or by email:

Our preferential opening hours are Monday to Friday from 9 a.m. to 2 p.m. and 4 p.m. to 7 p.m.

Quick access

Terms of use and conditions of use


El sitio is intended to provide guidance on the articles, services, activities, promotions, that Sustainable Cosmetics s.l. manufactures, develops and sells through this website.

The company reserves the right to modify and/or update the content/configuration and/or presentation of the website at any time, taking into account the legitimate interests of the users.


Sustainable Cosmetics s.l. is a company that manufactures and sells its own premium cosmetic products (shampoos and conditioners) online.

The web site tries to capture, with the greatest possible precision, both the technical and aesthetic characteristics of the products, although the user must take into account that there may be slight differences between the appreciation of the product online and in reality; For this reason, the customer will have the possibility to cancel their purchase by following the instructions specified in the Right of withdrawal section.


The access and/or use of the Page attributes to you the condition of USER, requiring your express acceptance of each and every one of the clauses that are indicated in this Legal Notice, as well as each one of the warnings or specific clauses that are established for the contracting of certain services, participation in commercial actions, purchase of products or use of areas of the Page.

In case of not accepting the clauses established in this Legal Notice or the specific clauses of application, the User must abstain from accessing and/or using the services and/or contents made available on the Page, and proceed to leave the Page.


The user assumes responsibility for the use of the site, to make appropriate use of content and services (such as product reviews or comments, use of blogs or social networks) that Sustainable Cosmetics offers through its website, not to use them for the folowing aspects among others.
(i) engage in activities that are illicit, illegal or contrary to good faith and public order; (ii) disseminate content or propaganda that violates respect for human dignity or is discriminatory (iii) cause damage to the physical and logical systems of Sustainable Cosmetics, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage; (iv) attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. Sustainable Cosmetics reserves the right to remove any comments and contributions that do not comply with these principles and which, in its opinion, are not suitable for publication. In any case, Sustainable Cosmetics sl will not be responsible for the opinions expressed by the user through the participation tools, being the user the only responsible for the veracity and legality of them.

The use of postal addresses, telephone or fax numbers and email addresses published on this site is prohibited for marketing purposes. Sustainable Cosmetics s.l. reserves the right to take legal action against those who send unwanted spam messages.


The website, not only but including its programming, databases, text, images, videos, sounds or animations, the name and logo of Sustainable Cosmetics sl and other elements necessary for its operation, are the property of Sustainable Cosmetics s.l. and if not it has a license or express authorization by the owners. All the contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registers.

Any reproduction, use, exploitation, distribution and transformation of the above elements requires prior written permission from Sustainable Cosmetics sl. Any use not previously authorized by us will be considered a breach of the intellectual or industrial property rights of the author.


Sustainable Cosmetics s.l. takes appropriate technical and organizational measures to ensure the security of personal data or information submitted through the forms provided on the Site and to prevent alteration, loss, or unauthorized access, taking into account the state of technology, the nature of the data and the risks to which they are exposed.

For sending confidential information to Sustainable Cosmetics s.l. a secure transmission medium such as encrypted email is recommended. recommended. In any case, the site has a SSL (Secure Socket Layer) Certificate, in order to guarantee the security of data transmission between your browser and our site.

The secure server establishes a connection so that the information is transmitted in an encrypted manner, which ensures that it is only intelligible to the user’s device and that of the Site. By using the use of the SSL protocol this guarantees:

  • That the user is communicating his data to the server center of the Page and not to any other.
  • That between the user and the Page the data is transmitted in an encrypted form, avoiding their possible reading or manipulation by third parties.

To verify that you are in a secure environment, the Customer should check that the address of the Verification Page begins with https://.

You can also identify the Page as secure when a lock icon appears in the address bar of your browser.

Finally, you can also verify the presence of the SSL certificate by checking the properties of the page in your browser, for which you should consult the characteristics of the browser.


From Sustainable Cosmetics s.l.

Sustainable Cosmetics s.l. will not assume any liability, including but not limited to, for

  • Errors or omissions in the contents, lack of availability of the Page or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the technological measures necessary to avoid this. The quality of the service, the speed of access, the correct functioning and the availability and continuity of the functioning of the Page.
  • The damage that may be caused to the User’s equipment by the use of the Site.
  • The failure to comply with the law, morality and generally accepted good customs or public order as a result of the transmission, dissemination, storage, availability, reception, obtaining or access to the contents, the vices and defects of all kinds of content transmitted, disseminated, stored or made available.
  • If Sustainable Cosmetics S.L. carries out a change in the prices of products/services that have not yet been informed on the Site, Users/Customers will be notified as soon as possible by personal communication or by updating the contents of the Site.
  • Of the deactivation of the data provided by the User, as well as the provision of erroneous or untruthful data provided using the services of the Page.
  • The photographs and texts reproduced and presenting the products offered are for information purposes only and, in any case, the information on the product label sent to the Customer will prevail over the information presented on the Page. However, Users may exercise their right of return in accordance with current legislation.
  • Sustainable Cosmetics s.l. cannot be held liable for damage of any kind, whether material or non-material or physical, that may result from the operation or improper use of the products or services marketed.
  • Access by minors, it being the responsibility of their parents or guardians to exercise adequate control over the activity of their children or minors in their care or to install any of the tools to control the use of the Internet in order to prevent access, as well as the sending of personal data without the prior authorisation of their parents or guardians.
  • Of errors or delays of the user when entering their data in the enabled forms, the slowness or impossibility of receiving confirmation of the order by the recipients or any anomaly that may arise when these incidents are due to problems in the Internet, causes of force majeure or fortuitous event and any other unforeseeable contingency beyond the good faith of Sustainable Cosmetics s.l.
  • Of the non-operativity or problems in the email address provided by the User.


From the User:

The User shall be responsible, but not limited to, for:

  • Of the contents entered by them, especially the data and information entered and sent to Sustainable Cosmetics through the forms available, as well as to provide accurate data and keep them updated on the website or social networks belonging to Sustainable Cosmetics sl.
  • From the carrying out of any type of illicit, harmful and/or prejudicial action.
  • The introduction, storage or dissemination on or from the page of any information or material that is defamatory, injurious, obscene, threatening, xenophobic, inciting to violence or discrimination on the grounds of race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, honor, privacy or image of others and in general the regulations in force.
  • The introduction, storage or diffusion through the Site of computer programs, data, viruses, code, hardware or telecommunications equipment or any other electronic or physical instrument or device that may cause damage to the Site, to any of the services, or to any of the equipment, systems or networks that support the Site or in general to any third party, or that in any other way may be capable of causing any type of alteration or preventing the normal functioning of the same.
  • To adequately guard the password that has been provided for your registration as a User, as an identifying and enabling element for access to the services associated with that registration, pledging not to transfer its use or allow access to third parties, assuming responsibility for damages that may result from improper use of them. Similarly, the user agrees to notify Sustainable Cosmetics as soon as possible of any loss or theft, as well as any access that is detected to have been fraudulent. If you detect that your password has been divulged, please proceed to change it by using the password renewal procedure.
  • Closing your session or disabling the Page password reminder in case you access the Page from a public or shared device or computer.
  • The introduction, storage or dissemination through the Page of any content that infringes intellectual or industrial property rights or business secrets of third parties and, in general, any content of which it does not hold, in accordance with the law, the right to make it available to third parties.

Sustainable Cosmetics s.l. reserves the right to make without prior notice the modifications it deems appropriate on its website, being able to change, delete or add both the contents, products, prices and services provided through it and the way in which they are presented or located on the website.

Sustainable Cosmetics s.l. reserves the right to make any changes to the terms of use of its website to if, like the Privacy Policy, the information will be reflected in a timely manner, and the entity may add, modify or delete such terms of use or privacy policy when it deems necessary.

Sustainable Cosmetics s.l. may modify at any time the conditions determined herein, being duly published as they appear here. The validity of these conditions will depend on their exposure and will be in force until they are modified by others duly published.

In no case will Sustainable Cosmetics s.l. modify the policies or terms of use to make them less effective in the protection of personal data, nor the rights of the User.


The Site may include links or links to third-party pages. Sustainable Cosmetics sl. informs that third-party pages have not been reviewed or are subject to their own controls. Sustainable Cosmetics s.l. cannot be held responsible in any case for the contents of third-party pages or for the measures taken regarding your privacy or the processing of your personal data. Sustainable cosmetics s.l. recommends careful reading of the terms of use and privacy policy of these sites.


Access to and use of the Site is prohibited to unauthorized minors or incapables.

Minors must request and obtain permission from their parents, guardian or legal representative before they can access the contents that are incorporated in the Website. In any case, the status of Customer may never be held by a minor, unless he acts by legal representative.

Sustainable Cosmetics s.l. recalls that it will be the responsibility of parents or guardians to exercise adequate control over the activity of children or minors in their care.

In addition, Sustainable Cosmetics s.l. informs of the possibility of installing any of the tools to control the use of the Internet in order to prevent their access, as well as the sending of personal data without the prior authorization of their parents or guardians. The installation of these tools will in no case be required to Sustainable Cosmetics s.l.


These conditions are written in Spanish, and are subject to current Spanish legislation. For any type of dispute arising from the use of the Site or the conditions set forth in this Legal Notice, the parties, with the acceptance of these Terms, may submit to the competent courts and tribunals of Madrid to file a claim, unless a law establishes a different jurisdiction, in view of the nature of the relationship. Those affected may also contact the data protection supervisory authority, which is the Spanish Data Protection Agency (

Website Privacy Policy


Through this website personal data are collected and processed, necessary to process orders and purchases of the online store, the attention of requests, suggestions or doubts about our products or services, the analysis of traffic, visits and web browsing, the management of registered users and comments through review forms and, where applicable , sending commercial communications by email and social networks. This data, together with the IP address corresponding to your connection and /or computer, will be incorporated into our files, and will be processed in accordance with the Spanish legislation on the protection of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).

The above data will be managed by Sustainable Cosmetics s.l., company domiciled in C/ Lorca 17, Torrelodones CP: 28250, Spain. With CIF B88412812

You can contact us at the postal address above, as well as the other contact channels indicated at the beginning of the Legal Notice.


Sustainable Cosmetics s.l. is aware of the importance of the privacy of personal data and has therefore implemented a data processing policy oriented to the maximum security in the use and collection thereof, ensuring compliance with the current regulations in the matter and configuring this policy as one of the basic pillars in the lines of action of the entity.

Please note that before you start using any of our services or features, you should read this Privacy Policy, as well as the Terms and Conditions of Use of the specific section about that service or functionality. In this section you can see if there are any particular conditions for its use, or if specific processing of your data is required. Failure to provide certain information marked as mandatory may mean that it is not possible to manage the use of certain functionalities or services available through


The User who provides personal data to Sustainable Cosmetics s.l., guarantees that the data provided are true and accurate and undertakes to notify any change or modification thereto. In addition, the user authorizes Sustainable Cosmetics s.l. to store and manage this data in order to improve the quality of service that Sustainable Cosmetics offers through the website

or to provide information to the user about the services offered by the website.

The data will be kept with due confidentiality, applying appropriate and sufficient technical and organizational measures to guarantee the rights of those affected and a level of security appropriate to the risk.

We also inform you that your data will not be transferred to other entities or third parties except those published for comments in our reviews, blogs or social networks sections or in the cases legally permitted.

In any case, you can at any time request access to your personal data, its rectification or deletion, as well as exercise the rights of limitation of its processing, opposition and portability of the data in accordance with the corresponding regulations, and by writing to the address indicated at the beginning of this document.

Likewise, we inform you of the possibility of filing a complaint with the Spanish Data Protection Agency in case you consider that the processing of your data is not appropriate.


What personal data do we collect in Thais camila?

In some cases, personal data is provided directly by the User when creating a user account registered in Thais camila or acquiring our products, participating in the contests and promotions that we activate, subscription to Newsletter or newsletter, when you contact us through the enabled channels, respond to surveys, comment in the reviews section or opinions of the products or services , subscribe to our social media profiles or interact with us through such profiles through comments, opinions or sharing the content posted on each profile.

In other cases, personal data are obtained indirectly from the User for purely statistical purposes in order to analyze the use of our Site through the use of cookies (see our Cookies Policy).


We use your data in different ways, either based on the information you request (resolution of doubts, queries or complaints, information about our products or services, subscription to newsletters or newsletters

), your user status (analysis of visits, traffic and navigation through the web, profile management in case of registration/ registration, management of comments in blogs and social networks) and / or customer (processing of orders and purchases, billing and accounting, Customer Service, and sending of electronic commercial communications). Browsing our websites, hiring our products, registering or registering in any of the sections of this website, including newsletters or newsletters, participation through blogs or sending data through our contact forms or to any of the addresses indicated or by phone, will mean that you give us your authorization to the treatments described , as well as, where appropriate, for the sending of commercial communications relating to products, services or activities of their own or third parties.

No express authorization is required for the sending of commercial communications relating to products or services identical or similar to those previously contracted, without prejudice to the right to object to such processing at any time. In all other cases, the user must accept or expressly request the sending of commercial communications.

The legal basis of the processing of your data is the attention and management of the requests of users and customers as indicated above, the fulfillment of the contractual relationship with our customers, our legitimate interest for marketing purposes, and the consent given for the above purposes.


The above data will be kept as long as the user has not canceled their registration on the website or their subscription to newsletters or newsletters, in the rest of the cases, the data provided in the comments to our blogs, reviews or social networks will be kept indefinitely. Customer data relating to purchases will be kept until full compliance with the contract and subsequently until the requirement of any actions or responsibilities arising from the above.


Users of this website may register as users and create and manage their profile and subscriptions, access and participate in certain spaces on this website and facilitate the process of purchasing our products, only if this service is activated.

Registration as a user implies the authorization for the processing of the data entered for the above purposes, which may be revoked in exercise of your rights as indicated below.


Participation in our blogs, reviews or social networks involves the collection and processing of data for the management, administration and dissemination of your comments.

The user, by sending their comments in such spaces authorizes the processing of the data provided, as well as the publication of the name provided, image associated with their user profile, web and content entered, on the reference page.

The above data may be managed and, where appropriate, deleted, exercising the corresponding rights.


Subscribing to our newsletter means that we will periodically send you to the email address indicated news and exclusive promotions about our activity and products.

You can object to sending such communications and request the unsubscribe from the service at all times by simply replying to the sender with the subject “LOW”, as well as request the deletion of the newsletter service.

General contracting conditions applicable to purchases made in


Described here, the conditions that will govern the contracting of products and / or services through the website, owned by Sustainable Cosmetics s.l.

Acceptance of the legal notice implies that the Customer:

  1. You have read, understand and understand what has been set out here.
  2. You are an elderly person and therefore have the ability to hire.
  3. It assumes all the conditions set out herein.

Sustainable Cosmetics s.l. reserves the right to make the modifications it deems appropriate, unilaterally, without prior notice, in the General Conditions of Contract without affecting the purchases made prior to the modifications. Such modifications may be made through the website, by any form admissible in law and will be mandatory during the time they are published on the website and until they are validly modified by subsequent ones.

Contracting services or products on the website

implies full and unreserved acceptance of the provisions of this document, our national shipping policy, Canary Islands, Ceuta and Melilla, the Return Policy and as well as the privacy policy of the website.


The conditions governing the rights and obligations of Sustainable Cosmetics and the customers of its websites for the contracting of the products that the Customer buys in, will be applicable from the moment the Customer formalizes the corresponding operation through the website.

These rights and obligations entail by Sustainable Cosmetics, the shipment of the goods acquired by the customer through the thaiscamila website, and the customer undertakes to pay the price of the product and the shipping costs of the product in addition to the receipt of the product.

The customer of the website, acknowledges being the person who fills out the form when making a purchase or requests information, and with his responsibility, consents to Sustainable Cosmetics s.l. to contact you regarding the requested information or the purchase made.

When the contract for the purchase of a product is formalized, the Customer acknowledges having examined and read, the general conditions of sale set out on the website,

the privacy policy of the website, as well as the characteristics and description of the products purchased, expressing their agreement.


The procurement procedure may only be carried out in the Spanish language. If it could be carried out in another language it will be indicated before starting the contracting procedure.

The Customer must fill out a form with his/her personal data necessary for the contracting or purchase of the products prior to purchase, through the website. To do this, the Customer must freely and voluntarily provide all the personal data that are required, authorizing its processing in accordance with the Privacy Policy.

Once the form has been completed, it is reported that in accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the procurement procedure will follow the following steps:

  1. Acceptance of purchase order or contracting of services and contracting conditions
  2. Confirmation of recruitment and delivery data with the possibility of changes in them
  3. Selection of shipping method and acceptance of associated expenses
  4. Selection of payment method of purchase
  5. Acceptance of the purchase summary with all expenses included
  6. Payment by the option selected by the customer and receipt of confirmation of said payment

Sustainable Cosmetics sl will send to the customer by e-mail to the address provided by the customer, a confirmation of the purchase detailing the date of the contract, the products purchased, the price, the method of payment, means of transport selected, estimate of delivery date of the product.


The delivery of orders and right of withdrawal will be adjusted in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users.

The delivery of the orders will be made at the delivery address designated by the Customer. Thus, Sustainable Cosmetics s.l. assumes no responsibility for when the delivery of the product or service does not arrive as a result of the Data provided by the Customer being false, inaccurate or incomplete or when the delivery cannot be made for reasons outside the shipping company, assigned for this purpose, as is the absence of the recipient.

The specific conditions of shipments and returns are detailed in this document below.


The prices indicated for each product include Value Added Tax (VAT) with the exception of orders to the Canary Islands, Ceuta and Melilla, and in any case will be expressed in the Euro currency. Such prices, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and annexes to the purchased product or service expressly requested by the Customer.

In the case of purchases made from the Canary Islands, Ceuta or Melilla, it is the customer’s responsibility to pay the corresponding taxes when they receive the package.

The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of this. In any case this will always be communicated in advance to the Customers.

For any information about the order, the Customer will have the customer service phone or the email of Sustainable Cosmetics sl in the data indicated above to contact and formulate their doubts. In any case, you must indicate in the subject line of the message, the order number that was assigned to you and indicated in the purchase confirmation email.


The user will have a period of 14 calendar days from the date of receipt of the product for the return of the product. Unless the return is made for defects in the product, the costs related to such return will be borne by the Customer, at his own risk. Sustainable Cosmetics s.l. will refund the Customer the full price paid, including the initial shipping costs, except in the case of Urgent shipments where the difference between the ordinary shipping cost and the cost of the express shipment will be deducted, provided that the return is made within the agreed period of 14 days from the receipt of the product by the customer. In any case the product must be returned in its original packaging and in perfect condition.

The right of withdrawal may not apply to products that are customized products or that for reasons of hygiene or other legally contemplated exceptions are not eligible for this right.

To apply the right of withdrawal you must fill out and send the withdrawal document to

indicating the invoice number, and the reasons for accepting this right, Sustainable Cosmetics s.l. may request photographic proof of these reasons to estimate possible defects in the product, damage suffered in transport or incorrect use by the customer applied to the product.

Sustainable Cosmetics s.l. will only accept the return of the goods if:

1- Within the period marked for this purpose by the Law (14 working days), the buyer exercises his right of resolution. Sustainable Cosmetics s.l. will accept the exercise of the aforementioned right only and exclusively when the goods were unused, with their corresponding original packaging and in perfect condition.

2- If the goods are defective, in accordance with the provisions of the Law on Defective Products, Sustainable Cosmetics s.l. will immediately replace the product with an identical one.

3- Sustainable Cosmetics s.l. will also proceed to refund the amount of the goods when, for reasons not attributable (whether direct or indirect) to it, it is unable to serve it.

4- Sustainable Cosmetics s.l. will accept the return of the goods when, for reasons attributable to it, the product requested does not correspond to the product requested by the customer.

In case of controversy or conflict that may arise from the interpretation or compliance with these Particular Conditions of Purchase, they will be resolved before the Courts and Courts of the Province of Madrid.

Sustainable Cosmetics s.l. pursuant to the provisions of the Retail Trade Management Act, as well as as regulated by Community regulations (Directive 97/7/EC), will not accept refunds in sales of goods made to consumer or custom specifications.

The return of any goods will require the agreement of both parties, unless the right of withdrawal is exercised within 14 days of the date of delivery. Outside of this period of 14 days, Sustainable Cosmetics s.l. reserves the right to demand compensation to compensate for the possible damage suffered by the goods, as well as to recover the direct expenses caused by the return.


Request your return via e-mail to, within 14 working days from the date you received the order by the courier. Please let us know in this e-mail the order number and the reason for returning the item.

Once we have received your return request, we will contact you to tell you the steps to follow in such return.

Then, and always within 7 business days of your request, our courier will pick up the item at the time you indicate. Transportation costs will be paid by the customer. If you prefer, you can send it with another logistics company, at paid shipping.

Then prepare the package to be collected inside its original packaging, and make sure that the labels have not been torn off and the item has not been used. The return must meet these conditions to be accepted.

Once we receive the item in our offices and inspected thoroughly, we will send you an e-mail informing you of the acceptance of the return.

From this date, we will have 30 working days to refund the amount of the purchase, except the transport costs, both of the shipment and the return, which will only be returned in case Sustainable Cosmetics s.l. is responsible for the cause of return of the product; However, in case of withdrawal within 14 days of receipt of the product, Sustainable Cosmetics will assume the cost of the product and the cost of transporting delivery to the customer. The refund will be made through the means of payment that you used in the purchase.

If you do not comply with any of these conditions, we will contact you to provide you with the option to return items that have not been accepted. All costs generated by this return, including the transport of these items, will be borne by the customer (unless returned within 14 days of receipt of the product, which will be as specified in the preceding paragraph). If you do not accept this option, Sustainable Cosmetics s.l. can keep the items and the amount of the items.


All products offered through the website have a warranty period of 2 years, except those of lower expiration, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. The warranty includes manufacturing or production defects, but not those caused by improper use of the materials.


Sustainable Cosmetics s.l. cannot be held liable for direct or indirect damages resulting from improper use or preservation of the products or the non-compliance by the buyer with the instructions indicated in the prospects for the use and maintenance of the products purchased on the website

When the damage has been caused by the transport, for its corresponding replacement, it will be essential to provide photos of the damaged products for processing with the insurance. Such information will have to be sent within a maximum period of 4 calendar days. Incidents will be managed according to the same procedure.

The information provided on this website is for informational purposes and therefore Sustainable Cosmetics s.l. accepts no responsibility for its content (such as the adequacy of a product for a particular purpose). Also, Sustainable Cosmetics s.l. does not guarantee that the information provided on this site is reliable, complete or current at 100. Although we will always put special impetus to maintain the highest quality in our products, services and information.

Except where expressly stated, neither Sustainable Cosmetics s.l. nor any of its directors, employees or representatives shall be liable for any damages arising from the use of this site. In particular, they will not be liable for any damages caused to people and/or things that may be caused by the use of the products marketed by Sustainable Cosmetics s.l. and is not responsible for the contents of other websites linked to the website

The risks arising from the consultation of such pages correspond exclusively to the Customer who shall be governed by the terms and conditions of use therein.

The prices, characteristics and availability of products marketed by Sustaibale Cosmetics s.l. may vary without notice.


Paying in is easy and one hundred percent insurance. You can pay for your order by credit or debit card, bank transfer or Paypal. You choose the one you prefer.

Credit or debit card:

Payment is accepted with the following cards: VISA, VISA Electron, MasterCard, Maestro, 4B and Red 6000. All transactions that are made in our online store are carried out through the services of the STRIPE banking association. In fact, your credit card information is entered directly on pages submitted by STRIPE. In this way Sustainable Cosmetics s.l. does not have access to such information. In addition, STRIPE uses the SSL security protocol, which encrypts communications between the browser and the server.

That is, from Sustainable Cosmetics s.l. we do not have access to your bank accounts at any time or we can make charges to your credit cards. This way your purchase is completely secure and confidential. We work to provide you with the greatest security in your online purchases.

Bank transfer:

Payment by transfer can be made to the account we have assigned at Bankia. When you make your purchase you will be assigned an order number that you must indicate in the concept of bank transfer. In this way our computer system automatically locates the payment and associates it with the order. You do not need to send us proof of payment, but we advise you to keep it.

You should keep in mind that until the money is credited to our account the order is not put into preparation and some banks take up to two business days to make the payment effective. That’s why your package can be delayed.

Your order is valid for 5 days. If after that period you have not made the transfer, it will be automatically cancelled.




If you choose this payment method, once the purchase is complete, our website will redirect you to the official Paypal website, where you can make the payment. Once you have successfully placed it your order will be completed and you will receive an email with the summary of your purchase. By clicking on the tab: “Back to the website”, you will return to our page to see the order. In Paypal you can pay with your card of a lifetime or by opening an account.


Stock in large quantity format is not always guaranteed. Therefore, delivery may take more than 72 hours. For any inquiries regarding expected shipping times you can contact customer service at 638398515. If the deadlines do not suit your needs, you can cancel the order.

In wholesale, shipping costs are borne by the customer, even if the order exceeds the minimum amount set for free shipments.


These conditions shall be governed by or construed in accordance with Spanish law in matters which are not expressly established. Sustainable Cosmetics s.l. and the Client expressly waive any other jurisdiction, submitting to the Courts and Tribunals of the city of Madrid (Spain), except in cases where consumer regulations do not allow it.

Shipping and delivery times


Here all shipping and delivery terms


Estimated shipping and delivery dates depend to a large extent on the carrier chosen and the place of destination. Currently, Sustainable Cosmetics sl makes domestic shipments through EXPRESS AND KEAVO CORREOS and international shipments through UPS, TNT and CELERIS. Next, you will see the approximate domestic shipping times, once the package has been delivered to the carrier. International shipping times, depend on distances to the destination countries, will be offered an approximation of these times on the website when the destination and the transport company are selected

Delivery on 1 working day in Peninsula.

Delivery on The Peninsula in about 3 days

Specifications in deliveries

If you make the purchase on Friday, most likely until Monday it will not enter into preparation and if you make it on a public holiday we will start preparing your order on the return. However, we are committed to working as quickly as possible so that you can start enjoying our products as soon as possible. It is important to know that we work from Monday to Friday, although on the website you can place orders 365 days a year at any time of the day.
As soon as the package is finished and delivered to the carrier we send you an email. From then on, it’ll be a few days before I get you home.

Please note that if you are not at home when the dealer goes, the dealer will give you a note at your home indicating what you must proceed to get the package. In addition, in shipments to the Canary Islands, Ceuta and Melilla there may be customs withholdings, so the delivery time could become longer and will not be Sustainable cosmetics s.l. responsible for this delay.

Customers who make their purchases from the Canary Islands, Ceuta or Melilla, will have to pick up the package at the office of the corresponding transport company, after receiving at the customer’s address the notification that the package is already in the transport office.


Shipping costs are…

It depends on three factors: the chosen carrier, the place of destination and the weight of the package. Our computer system, taking these aspects into account, calculates the shipping costs and adds them to the total. This way by entering your cart you will be able to check what it will cost you to receive your package. We can assure you that sustainable Cosmetics is about making shipping costs as economical as possible.

For residents abroad…

If you live in European Union countries and want to buy in

we will get your packages to you without any problem. In this case the delivery times are longer. Depending on the country, orders can be shipped with UPS, TNT or CELERIS.

Overweight orders

The delivery of orders over 30 kilos, which is made with free service for the customer, will be carried out with the carrier who decides Sustainable Cosmetics as the most correct depending on the weight and place of delivery. In these cases, it will be the carrier who sets the conditions of delivery, taking into account that the time limit may be longer than that established for standard shipments.

For any questions you can contact us via email:

Cookie policy and Data Protection


Thank you for visiting the website,

please read this legal notice carefully before continuing to browse the website as any use of the website is subject to the following terms and conditions.

Here you will find the information for:


  • What are Cookies?
  • Cookies Policy
  • The Cookies we use


The website is owned and managed by Sustainable Cosmetics S.L., a company with registered office at C/ Lorca 17, Torrelodones CP: 28250, Spain. With CIF B88412812 and registered in the Mercantile Registry of Madrid with the following registration data: Volume 39.311, folio 150, page M-698.217, 1st registration.

You can contact us by phone: 638398515 or by email:

Our preferential opening hours are Monday to Friday from 9 a.m. to 2 p.m. and 4 p.m. to 7 p.m.

  1. First-layer or pop-up information clause.

Use of cookies

We use our own and third-party cookies in order to compile statistics, offer value-added services or personalization, analyze the use of the page and interaction with social networks. If you continue browsing, we consider that you accept its use.

You can change your settings or get more information in our Cookie Policy by clicking here.

  1. Second-layer information clause.

What is a cookie?

It is a file that is downloaded to your computer or other device when you access certain web pages that collect information about your browsing on that website. In some cases cookies are necessary to facilitate navigation and allow to store and retrieve information about the browsing habits of a user or their equipment, among other things and, depending on the information they contain and the way in which they use their equipment, they can be used to recognize the user.

This website uses cookies to manage the sessions of registered users, customize the language of the website, analyze the views and activity of anonymous or registered users, share content through social networks, provide customer service through chat, and for security reasons. Any action other than blocking these implies consent for their installation and use, without prejudice to the data protection rights that assist you.

The use of cookies shall be none other than that specified in this document for them. At the end of this document, you are described how to uninstall cookies from your computer.


Identification of cookies used:

Following the guidelines established by the Spanish Data Protection Agency, the cookies used on this website are classified as follows:


  • Own cookies


They are those that are sent to the user’s terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the user is provided.


  • Third-party cookies


They are those that are sent to the user’s terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies.


  • Session cookies


Collect and store data while the user accesses a website.


  • Persistent cookies


They are the ones that have an expiry period of a maximum of 2 years from the date of creation, which means that during that time the data will remain stored in the terminal, and can be accessed and processed.


  • Technical cookies


They allow the user to browse through a website, platform or application and use the different options or services that exist in it.


  • Personalization cookies


They allow the user to access the service with some predefined general characteristics based on a series of criteria in the user’s terminal, such as the language, the type of browser through which he accesses the service, the locale from where he accesses the service, etc.


  • Analysis cookies


They allow the person responsible for these, to track and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookies is used in the measurement of the activity of the websites, application or platform and for the elaboration of browsing profiles of the users of such sites, applications and platforms, in order to introduce improvements based on the analysis of usage data made by users of the service.


  • Advertising cookies


They allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the publisher has included in a website, application or platform from which it provides the requested service based on criteria such as the edited content or the frequency in which the ads are displayed.


  • Behavioural advertising cookies


They allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the publisher has included in a website, application or platform from which it provides the requested service. These cookies store information about user behavior obtained through the continuous observation of their browsing habits, which allows to develop a specific profile to show advertising based on it.

The following table shows your own and third-party cookies and the purpose for which each one is used.

cookie_notice_accepted Own. This cookie remembers whether the cookie notice has been accepted to stop displaying it for as long as it is active.
et-editor-available-post-3-fb Own. Cookie required for the operation of the page. It has a permanence until it is logged out.
tk_tc Own. A collection of internal metrics for user activity, used to improve the user experience. He’s got a 1-minute stay.
tk_ai Own. Used as an anonymous ID if the logged-on user is not connected to Some Jetpack features use third-party applications and services to improve the visitor experience. These include platforms
such as Facebook and Twitter (by using sharing buttons). As a result, cookies may be set by these third parties and used by them to track your online activity. We have no control
information collected by these cookies. Additional cookies are set for those who use wp-admin and through the connected account. It has a permanence until it is logged out.
woocommerce_items_in_cart Own. Cookie that stores information about the customer’s shopping cart and its items. It has a permanence until it is logged out.
woocommerce_cart_hash Own. Cookie that stores information about the customer’s shopping cart and its items. It has a permanence until it is logged out.
woocommerce_session_XXX Own. Save a unique code for each customer to get their shopping cart information. It has a permanence until it is logged out.
PYPF Third parties. PayPal uses cookies to recognize your customers and shorten the time it takes for the user to access their PayPal account by checking their email in the PayPal database. It has a permanence until
you log out.
X-PP-L7 ,LANG, X-PP-SILOVER, enforce_policy, ts, ts_c, tsrce, x-pp-s, connect.sid, nsid Third parties. These PayPal cookies are essential to enable you to move around the website and use its features. Without these cookies, services such as shopping baskets or electronic invoicing cannot be provided.
1P_JAR Third parties. Transfer data to Google. He’s got a 1 week stay.
CONSENT Tercerps. Transfer data to Google. He’s got a 20-year tenure.
__stripe_mid Third parties. Used by the Stripe payment gateway, it stores an ID required to make the payment. It has a 24-hour stay.


All of the above cookies may be blocked, with the exception of security cookies, although if you do so you can find restrictions on some functionalities of the website (access through registration, dissemination content through social networks, or access customer service through chat).

The processing of data corresponding to third-party cookies corresponds to the responsible for the corresponding services. Sustainable Cosmetics s.l. only has access to anonymized data, so you cannot associate that data alone with a specific person.

Certain browsing data regarding the IP address of each user is stored daily in the log files of our servers. Specifically, the IP address itself, the browser used, the definition of screen, language, the operating system and the referring page (including any criteria that have been entered in a search tool), which allow to analyze trends, manage links and contents on the site and collect statistical information about the audience. The user remains anonymous during the process and no effort is made to associate the IP address with the user’s personal data.


As required by the Google Analytics terms, we inform you that such web analytics service is provided by Google, Inc. (hereinafter Google), a Delaware company headquartered at 1600 Amphitheatre Parkway, Mountain View, California, CA 94043, United States. Google Analytics uses its own cookies, indicated in the previous points, to help the website analyze the use made by users of the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted and stored by Google on servers in the United States. Google will use this data, referring pages and searches, location data, and other browsing habits, to collect information about the use of the website, collecting reports of the activity and providing other services related to the website and the use of the Internet. The use of such information is the sole responsibility of Google, which states in its terms that it may transmit it to third parties where required to do so by law, or when such third parties process the information on Google’s behalf.

  1. You can allow, block or delete cookies installed on your computer by configuring the browser options installed on your computer. Please read the help section of your browser carefully to learn more about how to enable “private mode” or unlock certain cookies.

Sustainable Cosmetics sl wishes to show that the variation of cookies that appear on this website may not be related to the management and maintenance of the same, so periodic reviews are carried out to adapt its Cookies Policy.

Sustainable Cosmetics sl assumes no responsibility for legal or technical problems caused by the User’s failure to comply with the recommendations included. This communication is made for the knowledge and use of users, therefore it should not be used for any other purpose.

Sustainable Cosmetics sl is not responsible for the content and veracity of the privacy policies of third parties included in this cookie policy.
If you have any questions about this cookie policy, you can contact us at